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Questions Q & A

Shopping remind > Questions Q & A

Q1：Is it safe to order on www.niboparis.com? Q2：How do I order on www.niboparis.com? Q3：What methods of payment do you accept? Q4：Can I pay over the phone? Q5：How long will it take for my order to be processed and delivered? Q6：How much postage will be charged for each order? Q7：How can I track my parcel online? Q8：How can I check the status of my order? Q9：What kind of currency do you accept? Q10：What can I do, if I cannot place an order successfully online? Q11：Can I change my order after checkout? Q12：What should I do if I never received the shipment? Q13：What should I do if the items were damaged upon receipt?

	1：Is it safe to order on www.niboparis.com?
	Sure, don't worry about it! We guarantee that every purchase you make will be 100% safe, because we use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. All the payment process is done by Mate Charge, which is known by its top security and anti-fraud systems. None of your credit-card details will be leaked.
	2：How do I order on www.niboparis.com?
	First register with your email. Search the products you want. Click "Checkout". Choose one method to pay. Fill the required information. Then you will receive the message and email for successful payment.
	3：What methods of payment do you accept?
	We now accept PayPal, Western Union, and T/T.
	4：Can I pay over the phone?
	Currently we don't accept any payment over phone. Please visit our website to pick your favorite items and finish your payment on-line.
	5：How long will it take for my order to be processed and delivered?
	Total Delivery Time = Processing Time + Shipping Time It takes about 3 working days for us to process your order and about 15-20 working days to ship your order via Express Mail after you submit your order on our website. Currently, we do not offer overnight shipping.
	6：How much postage will be charged for each order?
	The shipping fee is subject to the total weight of your order. But don't worry about the shipping fee because we have signed contracts with DHL, TNT, FedEx and EMS and they are offering us good discounts of shipping fee.
	7：How can I track my parcel online?
	We will send you an email with tracking No. and tracking link after sending out your items, so you can track the status of your parcel online. Usually the tracking number will be valid in 48 hours. If there's still no tracking information available in 3 days, please contact us via email at [email protected]
	8：How can I check the status of my order?
	You could check the status of your order in the order history by logging into your account.
	9：What kind of currency do you accept?
	At present, we accept US Dollars. If you order from other countries, your credit card statement will reflect the converted amount based on your bank's real-time exchange rate.
	10：What can I do, if I cannot place an order successfully online?
	If you come across this problem, please try the following steps: Please clear the cookies, restart the browser, turn off Firewall and then try again. If the problem persists, please turn to another computer or another internet browser, such as Firefox, and try again. Or you can try to login after several hours. If the above steps still can't help solve the problem, you can either send us emails or contact our live-support directly.
	11：Can I change my order after checkout?
	Please notice that once an order has been placed and processed, it is difficult to make modifications and cancelations. If you need to make any alterations to your order, please email us at [email protected] at the first time with your order number included. We shall do our best to accommodate your situation. But we are sorry to say that, once your order has been shipped, the order cannot be changed or cancelled.
	12：What should I do if I never received the shipment?
	You can email our sales team about the situation at [email protected]. Once we are convinced that the items are lost, we will replace it with a new shipment or a refund. Be noticed: we will not be responsible for the loss if you have filled incorrect information in the order form. And we here kindly remind you that you should track the items online frequently after we send you the tracking information so that to avoid any trouble that may be caused in the delivery process.
	13：What should I do if the items were damaged upon receipt?
	Please inform us of the situation at [email protected] immediately upon receipt with the photo of the damaged items included in your email. As soon as we receive your email, we will send out a replacement or issue a refund. Please rest assured that we will offer a satisfactory solution for you within 24 hours. Need to complete product packaging Original accessories sent to be returned complete (including manuals, warranty books, gifts, etc.) The shipping documents should be sent to [email protected]. Please contact customer service to confirm after the returned merchandise, return it to the P.O.BOX: 299296 SHOP IBH01,02,DRAGON MART,INT’L CITY AL AWIR ROAD ,DUBAI, U.A.E. Customer Service Tel: :+971-4-3687481, pending receipt of goods - the confirmation of the conditions correct, will immediately apply for return procedures.